Studio policies for classes held at Vixen and Vamp Burlesque
and The Student code of conduct.
Prior to my engagement with Vixen and Vamp Burlesque, I acknowledge that:
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01. Exchange & Refund Policy
Vixen and Vamp Burlesque is unable to give refunds or transfer classes to another term for any reason including illness, injury, pregnancy, relocation etc. However, we will kindly allow you to transfer your remaining classes (not including catch-up classes) to a third party out of good will*. The third party must complete the classes within the same term that you originally purchased the classes, this will depend on class availability. You must also provide written confirmation that this arrangement will take place with one week’s notice.
To reschedule a Private Lesson or Casual Class we require no less than 24hrs notice from the start time of the class to be able to reschedule your booking. If you give no or less than 24hrs notice, you will forfeit your payment. Once booked, Workshops, Photoshoots and Sample Sessions cannot be exchanged or refunded.
* The student transferring their class to a third party will be subject to a $40 administration fee, applicable per course that is being transferred. The transfer must be finalised in writing (email) prior to the end of Week 4 of that term.
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02. Payment
Full payments must be paid by your class in week one of that term. If payment is not made, you will not be permitted to enter the class/workshop/practice time. If you have paid in full and choose to cancel your class prior to week one, you will be refunded your payment minus a 20% admin fee. If you have paid in full and wish to cancel after week one, please refer to acknowledgement 01.
03. Catch-Up Classes
If you miss a class, you are welcome to attend another class of the same tier (ie. price). This must be done in the same term, and only if there is availability. Catch up classes are subject to a ‘first in first serve’ basis, with priority to the students already enrolled in that class. If you do not turn up to your catch up class, your class is then forfeited. All catch up bookings and cancellations will only be valid if you email vixenandvamp@outlook.com and receive a written reply.
04. Timetable & Teacher Changes
a) All Vixen and Vamp Burlesque classes/teachers are subject to change or cancel at any time. However, we will provide written notice to any student enrolled into that class if this occurs. Apart from special circumstances, the most common reason why this might occur is that not enough people enrolled into the class. The class will most probably be shuffled to a different time during the evening, moved to another evening or just cancelled altogether. You will need to choose another class from the timetable if this occurs.
b) In the event of a state or national emergency or pandemic, Vixen and Vamp Burlesque premises may have to temporarily close for business. Should this be the case Vixen and Vamp Burlesque will follow legislated procedure and keep students informed as promptly as possible. Refunds and/or credits are not applicable to any service if Vixen and Vamp Burlesque is still able to honour the purchase with an alternative option. This may include, but is not limited to, online classes or pausing enrolments until the premises can reopen.
c) In the event that a client is restricted from attending classes due to a state or national emergency or pandemic, Vixen and Vamp Burlesque will be able to offer them an alternate service of equivalent value that can be completed at home. The terms of this service will differ depending on (but not restricted to) how many classes the client has been booked in to, how long is left of their service and the cost of each service they had paid for. If a client chooses to refrain from attending their classes without any mandates issued by an authority body, Vixen and Vamp Burlesque will not be able to offer this same alternative.
05. Swapping Classes
If you are unable to attend the class you enrolled in, or you believe the level is too difficult/easy for you - you may swap the class to another class before week two of the term. This is subject to our “Swapping Classes” policy and availability, and you may incur an admin fee. If you swap classes within 24 hours of the time you made the booking - you will not be charged an admin fee. Swapping classes after 24 hours of making your booking, and before week two of the term that you’re booking into will incur a $40 admin fee.
06. Damages
You will be liable for any damages which you have made to the studio, it’s property, equipment and products for sale.
07. Disruptive Behaviour
Vixen and Vamp Burlesque reserves the right to politely ask students to leave the class (without an exchange/refund) if they are disruptive, disrespectful, engaging in dangerous behaviour or are putting any other student or staff member at risk.
08. Emergency Contact
You agree to provide Vixen and Vamp Burlesque with your full name, phone number, email address and next of kin contact details in case of emergency.
09. Injury
Vixen and Vamp Burlesque is not responsible for any injury or loss caused during classes or whilst you are at or near our premises. You will also agree to not sue or make any other claims against Vixen and Vamp Burlesque or it’s staff for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. Due to the nature of the activity, you may incur bruises, scratches, carpet burns, cuts and minor muscle injuries or broken bones. By signing this contract, you acknowledge that these injuries are part of the risks involved when freely consenting to partake in the activities.
10. Medically Fit
Vixen and Vamp Burlesque classes/workshops are physical in nature, so therefore you are responsible for ensuring that you are physically and medically fit for your class/workshop. You must be responsible for your own personal safety at all times and inform the instructor of any physical limitations. Should you have a pre-existing medical condition or are in doubt as to your suitability for this program, we recommend you consult your physician for medical clearance.
Should you flag an injury, chronic illness or pre-existing condition you will be required to send us a clearance letter from your medical professional prior to the commencement of your classes. It is vital that you do this prior to booking your classes, as we do not offer exchange or refund for medical reasons (see section 01).
11. Personal Belongings
Vixen and Vamp Burlesque are not responsible for any student’s lost/stolen/damaged personal belongings while attending class.
12. Drugs & Alcohol
No alcohol or drugs prohibited by law can be consumed before or during any classes/workshops/practice times. Vixen and Vamp Burlesque retains the right to refuse entry or to request student(s) to leave the premises if they are in violation of this clause.
13. 18 years and over
I certify that I am over 18 years of age.
14. Intellectual Property
All routines, syllabus, concepts, events, merchandise and designs remain the intellectual property of Vixen and Vamp Burlesque and can not be replicated under any circumstance. Students are welcome to use their phones to film themselves during class, however students are not permitted to film instructors during technique teaching.
15. Safety in Practice Time & Class Time
Vixen and Vamp Burlesque takes the safety of our students and guests very seriously. Under no circumstances is any individual allowed to teach another individual anything on any of our apparatus that has not already been taught to them in class by a Vixen and Vamp Burlesque instructor or contracted teacher, including during practice time and class time. Only a Vixen and Vamp Burlesque instructor, or contracted teacher may teach another individual during class and/or practice time. Anyone found not complying with this rule will be asked to leave the session immediately.
16. Behaviour
Students will not engage in name calling, bullying or harassment whether it be online or in person. If a student is found to be engaging in such conduct they will receive ONE verbal warning from a staff member of Vixen and Vamp Burlesque, if the behavior continues they will be asked to leave the class immediately and will not be eligible for a refund or reschedule of that class. Vixen and Vamp Burlesque is proud to be a safe space and will not tolerate any behaviors contrary to that philosophy.
17. Media
Students are NOT to ‘post’ or ‘share’ on social media any rehearsal footage, show footage or still pictures containing teachers and other students without prior written consent from Vixen and Vamp Burlesque, this includes class photo’s and practice videos. Please respect other students' privacy in this matter, any posts deemed to be against this policy will be removed from social media via the reporting function. Repeat offenders may be asked to leave the premises and could face personal litigation.
By enrolling in a class with Vixen and Vamp Burlesque I acknowledge that I have read and understood this agreement and that it shall bind my heirs, executors, administrators & representatives.
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